In the current health context of COVID-19 in Tahiti, what are the key challenges of implementing a queue management solution in a store like Vini?
Given the very limited number of hospital beds on the island of Tahiti, the issue of managing the health crisis and enforcing social distancing quickly became a major concern.
Vini, the country’s leading mobile operator, therefore chose to implement a solution to virtualize waiting lines in its stores using DuckTheLine.
Customers use the DuckTheLine mobile app or a responsive web app accessible simply by scanning a QR code to join the queue and wait their turn. They can also use a kiosk.
They are then called by a staff member and through a display screen.
This process is simple, but it offers several additional advantages, such as:
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In busy periods, a staff member can focus on customers needing quick services, helping to reduce the number of people in the queue more efficiently;
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The ability to mark the start and end of service allows for better insight into the reasons for visits and more accurate wait time predictions;
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Customers are called by their first name rather than a number, providing a more personal experience and avoiding complaints when the queue is processed in a slightly different order.
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