Reception is the first impression you give to your visitors. It reflects the image of your company.
Following numerous requests, DuckTheLine is developing features related to digital reception to streamline the arrival of your visitors, temporary workers, or service providers.
Arrival process using a reception kiosk
The visitor registers independently at an interactive kiosk, which can be set up in their preferred language. They then enter the required personal information and indicate the name of the person they wish to meet.
Once registration is complete, the kiosk can print an access badge and display personalized information, such as the waiting time or next steps. These fully configurable messages ensure that nothing important is overlooked.
At the end of the visit, the visitor registers their departure at the same kiosk to record the time they leave.
The information is then centralized in a log, which can be linked to the company’s security system to track who was on site and at what times.
This fully automated process simplifies and speeds up reception, providing a smooth and professional experience for every visitor.
Why choose a digital reception solution?
Choosing a digital reception solution is a highly profitable strategic investment that allows you to optimize your operations
- Cost reduction: A digital kiosk is a more economical solution in the long term than a physical reception desk. Eliminating a desk can save up to €30,000 per year, a significant financial advantage that is increasingly tipping the balance for many of our clients.
- Enhanced security: The data collected is automatically pushed into your security systems, ensuring traceability and optimal access control. You know in real time who is on your site and when.
- 24/7 access management: Our system provides efficient and secure reception even outside office hours. It operates 24/7, managing night or weekend access at no additional cost. Your visitors can check in independently and be attended to by security staff.
The key features of a digitalized reception solution
Notre solution ne se limite pas à l’enregistrement d’un visiteur. Elle intègre des fonctionnalités avancées pensées pour votre sécurité et votre productivité :
- Automatisation des accès : fini les registres papier et les longues saisies manuelles. Notre système enregistre automatiquement les informations et vous permet d’obtenir des données précises et instantanées sur l’ensemble de vos visiteurs.
- Badge d’accès ou QR code : la borne d’accueil peut imprimer des QR codes sécurisés. Ceux-ci permettent un contrôle d’accès fluide et automatisé dans vos locaux.
- Notification de la bonne personne à appeler : un système de notification intelligent prévient ensuite la bonne personne à appeler, qui peut ainsi accueillir son visiteur sans attendre.
- Préenregistrement : entrer dans votre base de données vos rendez-vous afin que les visiteurs ai uniquement à notifier son arrivée sur la borne avec un code unique.
- Expérience personnalisée : entre chartes graphiques, modèles de message ou autres, vous avez la possibilité de personnaliser de A à Z l’expérience utilisateur de vos visiteurs.
A complement to your current system?
Digitalized reception doesn’t necessarily have to replace humans; it can also support them. You have the option to make our solution a complement to your current system. This way, your reception staff can focus on high-value tasks that cannot be automated:
- Conflict management: Reception is the point of contact for handling unexpected situations. Employees can better manage complex situations face-to-face.
- More important tasks: Employees can focus on essential missions, such as guiding visitors, handling complex inquiries, or managing emergencies.
- Elimination of redundant tasks: You free your employees from repetitive tasks so they can concentrate on higher-value interactions.
- Specific requests: Technology cannot yet anticipate every request. Your teams will be able to respond and adapt, ensuring a truly personalized reception.
You now have two clear options, and both lead to optimizing your operations.
You can choose to replace a physical reception desk with a digital solution. This choice, driven by a logic of cost-efficiency, allows you to significantly reduce operational expenses while maintaining a high-quality reception service, available 24/7.
Alternatively, instead of replacing a desk, you can choose to redirect your staff toward higher-value tasks. Freed from repetitive duties, your employees can focus on complex human interactions, managing unexpected situations, or providing personalized support to your visitors, making the reception even more effective.
In both cases, you optimize your productivity while enhancing your security. With JeFile, you choose a solution that combines the efficiency of technology with the quality of service.