Kodawari Ramen, recognized as the best ramen in Paris, has always attracted an enthusiastic crowd, but this popularity comes with logistical challenges.
The crowds around their establishments (Tsukiji and Yokocho) raise safety concerns for pedestrians and noise disturbances for the neighborhood.
Faced with these challenges, Kodawari Ramen decided to turn to our DuckTheLine solution to optimize queue management.
DuckTheLine stands out for its simplicity and efficiency. The virtual queue activates automatically when the restaurant reaches its maximum capacity, ensuring smooth customer management. Customers can register in just a few seconds via a QR code or with the help of a staff member. Each group can view their estimated wait time, allowing for better planning of their visit. While waiting, customers are free to go about their activities without needing to stay on-site. As soon as a table is ready, a notification via SMS or through our app invites customers to join the restaurant’s reception, where they are warmly greeted by name.
An Efficient Solution
Thanks to DuckTheLine, Kodawari Ramen has improved the customer experience by reducing physical queues. Moreover, our solution has contributed to pedestrian safety and neighborhood tranquility. By optimizing the management of less busy time slots, the restaurant has been able to boost its revenue, thereby maximizing its profitability.
DuckTheLine provides an innovative and practical solution to meet the logistical needs of popular restaurants like Kodawari Ramen, ensuring a pleasant and smooth experience for everyone.
With DuckTheLine, Kodawari Ramen has turned a challenge into an opportunity. By providing a better experience for its customers, Kodawari has optimized the operations of its restaurants. Maximum profitability and improved customer satisfaction are proof of the success of this collaboration. Below, you will find an explanatory video of this case.
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