An ideal solution
Capnor chose to implement DuckTheLine to address its flow management challenges. The garage installed a self-service kiosk for customer check-in, along with a TV screen displaying real-time updates replicating the experience of a traditional queue.
Upon arrival, customers register at the kiosk by selecting the required service: diagnostic, maintenance, or repair. Once registered, the system automatically adds them to a virtual queue.
A screen in the waiting area shows their real-time position in the queue, allowing them to track the progress of services.
Benefits
DuckTheLine has brought several key benefits to Capnor Garage. First, the transparent process reduces frustration caused by uncertain wait times customers know exactly when their vehicle will be attended to. Additionally, Capnor’s technicians can better plan their interventions, avoid unexpected surges in demand, and optimize their work schedules. Finally, the queue management system helps ease congestion in the waiting area by reducing crowding.
Thanks to the implementation of DuckTheLine, Capnor in Dunkirk has transformed the way it manages customer flow. Operations are now smoother, customers are better informed, and technicians can work more efficiently.
This traditional queue system, based on intelligent management, enables the garage to improve customer satisfaction while optimizing its operations.
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Une solution idéale
Capnor a choisi d’implémenter JeFile pour résoudre ces problèmes de gestion des flux. Le garage a donc décidé d’installé une borne pour que les clients s’enregistrent, ainsi qu’un écran télé affichant les informations en temps réel, imitant ainsi une file d’attente classique.
Dès leur arrivée, les clients s’enregistrent sur une borne dédiée en précisant le service requis : diagnostic, révision ou réparation. Une fois enregistrés, le système les ajoute automatiquement à une file d’attente virtuelle.
Un écran dans la salle d’attente affiche en temps réel leur position dans la file, leur permettant ainsi de suivre l’avancement des services.
Avantages
JeFile a apporté plusieurs avantages au garage Capnor. Tout d’abord, le processus transparent réduit la frustration liée aux temps d’attente incertains. Ainsi, les clients savent exactement quand leur véhicule sera pris en charge. De plus, les techniciens de Capnor planifient mieux leurs interventions, évitent les pics d’affluence imprévus et optimisent leur temps de travail. Enfin, l’outil de gestion des files d’attente désengorge la salle d’attente en réduisant les foules.
Grâce à l’implémentation de JeFile, Capnor à Dunkerque a transformé la manière dont il gère les flux de clients. L’organisation est désormais plus fluide, les clients sont mieux informés, et les techniciens peuvent travailler de manière plus efficace.
Ce système de file d’attente classique, basé sur une gestion intelligente, permet au garage d’améliorer la satisfaction de ses clients tout en optimisant ses opérations.
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