Château de Chenonceau is one of the most visited monuments in France. With its iconic architecture, it attracts hundreds of thousands of visitors each year.
However, its popularity presents challenges in managing visitor flows, especially during peak times when queues can stretch for several hours. To address this challenge and improve the visitor experience, Château de Chenonceau decided to adopt DuckTheLine, our innovative queue management solution for visitor flows.
DuckTheLine allows management of both scheduled reservations with predefined time slots and walk-in visits. By combining these two systems, we ensure a smooth reception for tourists. They can either book a time slot online or show up on-site and choose an available spot during the day.
Available slots, cancellations, and no-shows make it possible to accommodate spontaneous visitors. Our algorithm continuously calculates the earliest possible free slot for a group. This helps fill gaps and optimize the site’s capacity at any given moment.
DuckTheLine helps avoid long physical queues near the château and also regulates visitor flow inside the château, improving the quality of the visit for everyone. Spaces are less crowded, allowing visitors to admire the château’s rooms in better conditions, while staff can better manage reception and guide groups. With a simple system, staff can monitor the queue status in real time.
Thanks to DuckTheLine, Château de Chenonceau has not only improved visitor satisfaction but also optimized the management of tourist flows, ensuring a rich and pleasant cultural experience for all. Our system is flexible and adapts perfectly to various waiting situations.
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